We believe in helping our customers as far as possible, and has therefore a liberal cancellation policy. However, under this policy:
- Cancellations request will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that have been obtained on special occasions or sales. (These are limited occasion offers and therefore cancellations are not possible.)
- A pending order can be cancelled only if the same is delayed past the delivery time.
- Cancellations are issued via credit notes and can be used on for a future purchase within 12 months on www.ewindia.in
- All Cancellations are issued via Gift Cards only.
Replacement of a product or resolution of product issue is allowed only under the following circumstances:
- The customer can replace the product unit received within 3 days from the date of delivery and get a replacement unit delivered to the customer.
- Replacement can be made if the customer establishes that the product delivered in defective condition or has a physical damage within 24 hours of receipt of the product
- Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is in a damaged state.
- Replacement will be done only if:
- The product is received in damaged condition.
- The product is different from the ordered product.
- The product shows clear signs of previous use or the product is used.
- The defect can be shown clearly in the opening video.
- For defects that are not visible in the video, Customer can always claim warranty.
- Parcel opening video is necessary in case of defective or damaged product received. Without opening video no complaint will be entertained. The opening video should be in a single clip, without any clips. It should clearly show the label, the packaging, the product, the invoice and the damage or defect to the product.
- In case of receipt of damaged or defective items please report the same to our website support team. The request will, however, be entertained once our team member has checked and determined the same at his own end. This is typically reported back to the customer within 24 hours of receipt of the products.
- In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team after looking into your complaint will take an appropriate decision.
- In case of replacement, the whole product package with the product and its accessories intact will be picked up by the courier boy arranged by us. Kindly make sure that it is in the exact same condition as received by customer.
- A product will not be replaced under the following circumstances:
- Customer is not happy with the look/sound quality of a defect free product
- Physical damage not notified within 24 hours of receiving the product
- An electrical surge or any damage caused by the user.
- A complaint logged after 3 days of receiving the product.
For issues, faced after 3 working days of product delivery, Customer can always claim warranty.
Please see that no return or refund shall be provided. However, the customer can replace the product unit received within 3 days from the date of delivery and get a replacement if he/she meets the necessary conditions.